In an Emergency

In case of an emergency outside of Canada:

1. First, contact local authorities or your host organization (if applicable) for immediate assistance. Depending on your location, this may be local police, or the Canadian consulate.
2. Next, contact TRU Campus Security at +1 -250-828-5033, available 24 hours a day, seven days a week.

Campus Security will need to know:

1. Who to contact at TRU: contact the study abroad manager, Director International Partnerships or the Director of Student Affairs
2. First and last name, along with TRU student number
3. Country and location
4. Number to call you back
5. Reason for call

Security may also direct the call to the Risk Management team. TRU's approach is to come together as a team utilizing the expertise of our campus community to support you.The university is committed to providing well-supported programs that contribute to safe international learning experiences. However, critical incidents may occur while students are abroad requiring an effective and timely response. Each situation requires specific information and procedures. The university looks to support students in any reasonable way it can.

Emergency Consular Assistance

There are a few ways to access emergency consular assistance while you are abroad:

For emergency help during business hours, call your nearest embassy or consular directly.

If you call outside of office hours, your telephone call will automatically be transferred to a consular officer in Ottawa, OR you will be asked to leave a message for a return call. Under normal circumstances, an operations officer will get back to you within 15 minutes/quickly. However, this delay may be longer during large-scale emergencies.

You can also:

• Send an email to [email protected] or make a collect call 613-996-8885 to DFATD in Ottawa.
• You can also contact DFATD's Emergency Watch and Response Centre in Ottawa 24 hours a day, seven days a week. Send an email to [email protected] or make a collect call 613-996-8885.
• From within Canada, call 1-800-267-6788, or 1-613-944-6788.

You may be asked to leave a message. Please follow the instructions carefully. Under normal circumstances, an operations officer will get back to you within 15 minutes. However, this delay may be longer during large-scale emergencies.

Global Affairs Travel Health and Safety

The Government of Canada provides a robust website to assist Canadians and other nationalities to be extra concerned about their health and safety while traveling. By following this link, you will find essential information on travel health risks and preventative measures which you can take to assist you with planning a safe and memorable trip.

Within you will find topics covering:

• Large-scale emergencies abroad
• Travel Health notices
• Receiving medical care in other countries
• Travel Insurance
• Travelling with medication
• Travelling with disabilities
• Lesbian, gay, bisexual, transgender, queer and two-spirited
• Cyber security while travelling